FAQs

  • Do you restock?

    We do not restock. All of our styles are hand block printed in small batches only once. We are always working on new colour combinations of our faourite prints. We recommend signing up to our email list so you never miss out on fresh styles.

  • Where do you ship?

    SZ Blockprints ships worldwide! If you don't see your country listed at checkout please reach out.

    All of our orders are fulfilled in the US, therefore customs and duty charges may occur. Please note these charges are at the expense of the customer. You can read our shipping policy here.

  • Can I edit or cancel my order if I haven't received it yet?

    Once your order has been placed and you have received a confirmation email, it cannot be edited or canceled.

  • How do I return my order?

    To initiate a return, please email hello@szblockprints.com with your order number. The charge for a prepaid sipping label will be deducted from your refund. Please note final sale orders cannot be returned. You can find our full returns policy here.

  • Help! My order has been lost or stolen

    Please reach out to our customer service if your order has been lost or stolen. Note that any cases raised for a lost or stolen package can take up to 20 days. SZ Blockprints is not responsible for any lost or stolen packages shipped without signature required delivery.  

  • When will I receive my refund?

    Your refund will be issued within 3 days once your return has been received, processed and checked back in. We will send you an email notifiation when the refund has been processed.

  • How do I wash my SZ Blockprints pieces?

    We recommend hand washing all of our pieces in cold water with an eco detergent, and then hanging them to dry. This will maintain the beauty of the colours in the prints. You can also run a hot iron over them to lessen any stiffness before wear.

    For the styles with our handmade tassels, we suggest wrapping the tassels in a baggie and securing with a rubber band. This will prevent any knotting and protect the beauty of these handmade accents.

    You can find our full care guide here.

  • What size am I?

    All of our styles are true to size, and intended to be worn as a loose style. We recommend taking a look at our size chart here. We also include useful measurements for each style in the product description.

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