We want to give you the best customer service! If you have any questions regarding shipping, returns or exchanges please email firstname.lastname@example.org
- We are fulfilling your orders as quickly and as safely as we can from our fulfilment centre in the US. You may experience some delays in receiving your order. We ask that you remain patient, but if your order hasn't arrived in 10 days please do reach out to us with your order number.
- Returns and refunds processing is also delayed. Please allow additional time for the processing to occur safely.
We ship worldwide!
Orders with a destination in the United States ship for free with USPS Priority,
International destinations ship for a flat rate of $20.
All orders are shipped from the US. Any import duties incurred are the responsibility of the customer. If you are located in the UK or EU, please visit szblockprints.co.uk.
Once your order has been processed, you will be sent tracking information.
Returns & Exchanges
We happily accept returns/exchanges on all items, except those purchased on final sale, within 14 days of receiving your order.
Exchanges are offered for the same style in a different print, or equal value.
You must register your return/exchange on ViewPort within 14 days of receiving your order (as per tracking delivery date).
All returns/exchanges must include the packing slip sent with your order, and should be re-packed in the poly-bag. Items returned must be unworn and have all tags attached. Items that show visible wear will be rejected and returned to sender.
We can only accept returns/exchanges of orders from szblockprints.com. At this time we cannot process returns or exchanges from Europe, Asia, or Australia.
Returns will be refunded to the original form of payment.
Styles purchased on final sale items cannot be returned/exchanged.
Sales and promotions will not be applied retroactively to any order.
Return and exchange shipping charges are at the customer’s expense, unless the incorrect item was shipped or the item is damaged. We strongly encourage using a shipping method with tracking and insurance. SZ Blockprints is not responsible for returned merchandise that doesn’t reach our warehouses.
To make a return/exchange
Please email email@example.com with your order number to make a return or exchange.
We do our best to answer your requests within 24 hours Monday through Friday.
Damaged/Wrong Items Received
You might find some small but unexpected marks on the fabric. These are tiny dry droplets and are a normal echo of the printing process, signifying the handmade nature of our products, each of which is entirely unique.
If you have received a damaged or incorrect item, please email firstname.lastname@example.org with your order number and photos showing the issue.
We will not accept returns on items that customers have damaged with perfume, deodorants, or non-natural washing detergents. Our styles are delicate due to their handmade nature and we provide specific instructions for how to care for them.