Shipping & Returns


If you have any questions regarding shipping or returns, please email hello@szblockprints.com 

 

COVID-19 UPDATE

  • We are fulfilling your orders as quickly and as safely as we can from our US fulfilment centre. You may experience some delays in receiving your order, and we ask that you remain patient. If your order hasn't arrived in 10 days please reach out to us with your order number. 
  • The processing of your returns and refunds is also delayed. Please allow additional time for this to occur safely. 

 

Shipping

We do our best to ship worldwide! If your country is not listed, please reach out to us at: hello@szblockprints.com and we will do our best to get you your order. 

Clothing orders placed with a destination in the United States ship for free! For homeware orders, there is a flat $5 fee. 

The shipping cost for international orders is weight dependent and calculated at checkout. All international orders ship with FedEx and are completely tracked. 

Please note all of our orders are shipped from the United States. Any import duties/taxes incurred are the responsibility of the customer. These charges are calculated at checkout. 

 

Order Changes or Edits

Once your order has been placed we cannot make any changes to the order or the shipping address. 

Sales and promotions cannot be retroactively applied once your order is placed. 

 

Returns & Exchanges

We are happy to accept returns on all items within 30 days from the ship date. This applies to all of our items, except for those purchased on final sale. At this time we are only able to accept returns from within the United States. 

We don’t offer exchanges as we cannot guarantee that the item you wish to exchange for will be in stock when your original item arrives back at the warehouse. We suggest that you return the original item and order the one you want instead. 

To make a return, go to ViewPort and register your order information. All returns must include the packing slip sent with the order, and items must be unworn and have all tags attached. Items that show visible wear will not be refunded. 

Returns will be refunded to the original form of payment. 

The return shipping charges are at the customer’s expense, unless the incorrect item was shipped or the item is damaged. We strongly encourage using a shipping method with tracking and insurance. SZ Blockprints is not responsible for returns that don’t reach our warehouses.  

 

Damaged/Wrong Items Received

You might find some small but unexpected marks on the fabric. These are tiny dry droplets and are a normal echo of the printing process, signifying the handmade nature of our products, each of which is entirely unique. 

If you have received a damaged or incorrect item, please email hello@szblockprints.com with your order number and  photos showing the issue. 

We will not accept returns on items that customers have damaged with perfume, deodorants, or non-natural washing detergents. Our styles are delicate due to their handmade nature and we provide specific instructions for how to care for them.