If you have any questions regarding your order, shipping, or returns, please email: email@example.com
We currently offer shipping within the United States, to Canada, the United Kingdom, Japan, Australia and New Zealand. If your country is not listed, please reach out to us at: firstname.lastname@example.org and we will do our best to get you your order.
US domestic orders ship with UPS Ground for a flat rate of $15. UPS Ground orders with a total value of $250 or more ship for free.
International orders ship with FedEx. The shipping cost for international orders is calculated at checkout and is weight dependent.
UK Orders: At this time we are only able to ship orders with a value greater than £135.
All of our orders are shipped from the United States and therefore may incur import taxes depending on the order destination. Any import taxes incurred are the responsibility of the customer, and are charged at checkout. Your order will therefore be delivered duty paid.
Order Changes or Edits
Once your order has been placed we cannot make any changes to the order or the shipping address. So please double check your details before hitting submit.
Sales and promotions cannot be retroactively applied once your order is placed.
Click HERE to start your return and generate a prepaid shipping label.
Please note, we are happy to accept returns on all items within 30 days from the ship date. This applies to all of our items, except for those purchased on final sale. Please note that at this time we are only able to accept returns from the United States. Returns will be refunded to the original form of payment, and please note, they may take up to 3 weeks to be processed.
We do not offer exchanges as we cannot guarantee that the item you wish to exchange for will be in stock when your original item arrives back at the warehouse. We suggest that you return the original item and order the one you want instead.
When using our prepaid shipping label, $5.00 will be deducted from your refund. If you choose not to use our label, we strongly encourage the use of a shipping method with tracking and insurance. SZ Blockprints is not responsible for returns that don’t reach our warehouse.
Damaged/Wrong Items Received
You might find some small but unexpected marks on the fabric. These are tiny dry droplets and are a normal echo of the printing process, signifying the handmade nature of our products, each of which is entirely unique.
If you have received a damaged or incorrect item, please email email@example.com with your order number and photos showing the issue.
We will not accept returns on items that customers have damaged with perfume, deodorants, or non-natural washing detergents. Our styles are delicate due to their handmade nature and we provide specific instructions for how to care for them.