Shipping & Returns

We want to give you the best customer service! If you have any questions regarding shipping, returns or exchanges please email contact@szblockprints.us 

Shipping

Our distribution centre for this website is in the US. Therefore import duties will be incurred and are the responsibility of the customer. If you are located in the UK or EU, please visit szblockprints.co.uk

We ship worldwide! All orders going to a destination in the United States ship for free with USPS Priority. Orders with a destination internationally ship for a flat rate of $20. The shipping rates for orders going to all other destinations are calculated based on weight. Any customs or duties charges are incurred at the customer's expense. Shipping costs are calculated at checkout. 

Once your order has been processed, you will be sent tracking information through ViewPort. Please save this email in the event you need to access ViewPort for any returns or exchanges. 

Certain homewares are shipped via DHL and have a shipping cost of $20. Please allow 5-7 business days to deliver your order, depending on its final destination. We will send you a tracking number once your order has been fulfilled. 

Returns & Exchanges

If you aren’t satisfied with your items, we do accept returns within 14 days of receiving your order. Your return must be registered through ViewPort within 14 days of receiving your order (as per tracking delivery date). All returns must include the packing slip sent with your order. 

We only accept orders from szblockprints.com. We are not able to process returns or exchanges from Europe, Asia, or Australia. 

Returns of full price items are eligible for a full refund, and will be refunded to the original form of payment. Items purchased through a seasonal promotion can be returned for store credit. All final sale items cannot be returned.

Exchanges of full price and seasonal promotion items are accepted within 14 days of receiving your order. Your exchange must be registered through ViewPort within 14 days of receiving your order (as per tracking delivery date). Seasonal promotional exchanges are valid for items of the same value or less. 

Return and exchange shipping charges are at the customer’s expense, unless the incorrect item was shipped or the item is damaged. We strongly encourage using a shipping method with tracking and insurance. SZ Blockprints is not responsible for returned merchandise that doesn’t reach our warehouses.  

Items returned and exchanged must be unworn and unwashed. All tags must still be in place. 

To make a return/exchange

There is no prior requirement to contact us in order to process your return. Please contact us if you wish to exchange with your order number and product you wish to exchange for. 

Please click here to access ViewPort returns. Input your order number (found on your packing slip and order confirmation email) and postcode to proceed to your returns portal. The ViewPort portal can also be accessed from your order confirmation email. 

Select the products you are returning or exchanging and select your reason for returning. Proceed to the next page and print out your returns label. 

Please wrap the item securely is suitable postage packing. It is your choice which postal service to use when sending back your items. We recommend a tracked and insured delivery. 

Damaged/Wrong Items Received

If you have received a damaged or incorrect item, please email contact@szblocprints.us with your order number and a photo. 

You might find some small but unexpected marks on the fabric. These are tiny dry droplets and are a normal echo of the printing process, signifying the handmade nature of our products, each of which is entirely unique. 

We will not accept returns on items that customers have damaged with perfume or deodorants- we provide specific instructions for how to care for our garments which are delicate due to their hand made nature.