Questions? Email us at hello@szblockprints.com or send us a massage in the Facebook Messenger at the bottom of this page! 


Do you restock?

We don’t restock. All of our styles are hand block printed once in small batches. We are always working on new prints and colours, so we recommend signing up to our email list so you never miss out on fresh styles! 


Where do you ship?

SZ Blockprints ships within the United States, to Canada, the United Kingdom, Japan, Australia and Singapore. We are actively working on opening our shipping up to the EU. All of our orders are fulfilled in the US, therefore customs and duty charges may occur. Please note these charges are at the expense of the customer. 

 

Check out our shipping policy here.

 

Can I edit or cancel my order if I haven’t received it yet?

Once your order has been placed and you have received a confirmation email, it cannot be edited or canceled. 

 

How do I return my order?

To initiate a return or exchange, please email hello@szblockprints.com with your order number. Returns and exchanges are at the expense of the customer. Please note final sale orders cannot be returned or exchanged. 

Check out our returns and exchanges policy here.

 

My order has been lost or stolen.

Please reach out to our customer service team if your order has been stolen or is lost. Please note any cases raised for a lost or stolen package can take up to 20 days. SZ Blockprints is not responsible for any lost or stolen packages shipped without signature required delivery.  

 

When will I receive my refund?

You will receive your refund 1 to 3 days from when your return has been received, processed, and checked back in. You will receive an email notification when your refund has been processed. Please note that refunds through PayPal may take longer than 3 days. 

 

How do I wash my SZ?

We recommend hand washing all of our pieces in cold water with an eco detergent, and then hang them to dry. This will maintain the beauty of the colours in the prints. You may run a hot iron over them to lessen any stiffness before wear. 

For the styles with our handmade tassels, we suggest wrapping the tassels in a baggie and securing with a rubber band. This will prevent any knotting and protect the beauty of these handmade accents. 

Check out our care guide here.

 

What size am I?

All of our styles are true to size, and intended to be worn as a loose style. We recommend taking a look at our size chart here. You can also find the length and chest measurements for each style in the product description. 

 

Do you sell gift cards?

Yes we do! You can purchase a gift card here